Our commitment
Bem-vindos (as) à página oficial do Consulate General of the Republic of Angola in Lisbon.
Visando melhor servir a comunidade angolana, investidores, empresários, turistas e todos as pessoas que desejam melhor conhecer Angola, país com inúmeras potencialidades, oportunidades de negócio e um povo acolhedor.
Com intuito de contribuir para o reforço da cooperação bilateral entre Angola e Portugal.
Quero em meu nome pessoal e no do colectivo de funcionários do Consulado Geral da República de Angola em Lisboa estabelecer o presente compromisso que visa promover um relacionamento construtivo entre o Consulado e os seus utentes, visando uma melhor prestação de serviço.
We commit ourselves to:
1 - To provide a quality service to all users, without any kind of discrimination.
2 - To treat users with professionalism, respect and courtesy in a fair and impartial manner.
3 - To provide a clean, safe and comfortable environment, with access and facilities available to meet the basic needs of users, including those with special needs.
4 - To provide accurate and updated information, using clear and simple language, by telephone, in person, or through our website.
5 - To protect the information received from users and their personal data and to facilitate access to appropriate facilities for confidential conversations.
6 - Strive to provide an efficient and punctual service.
7 - To provide users with the necessary means to make comments about our services and staff; to treat comments seriously and promptly, fairly and impartially; and to provide the user with a proper response.
8 - To implement the necessary evaluation measures for the continuous improvement of our services.
We expect from you:
1 - Your collaboration to achieve the desired quality in our service.
2 - Respect and polite treatment to all employees of the Consulate General, as well as recognition of the employee's right to dignity at work.
3 - The respect for the maintenance of the cleanliness, safety and comfort of the facilities and the collaboration in supporting users with special needs.
4 - The use of available means to collect the information necessary to deal with their affairs.
5 - The provision of authentic data and respect for the privacy of other users.
6 - The respect for the information and guidelines received and also for the established deadlines.
7 - The use of available means to present your comments about our services and staff. We welcome the presentation of complaints as well as solutions.
8 - Your contribution towards improving our services by making suggestions.
Sugestões
e Reclamações
Team
CÔNSUL GERAL
Ambassador Vicência Ferreira Morais de Brito
Biographical overview
Embaixadora de carreira, exerceu as funções de Diretora para Europa do MIREX e no passado chefiou a Missão Consular da república de Angola em Londres entre outras funções exercidas no MIREX.
VICE-CÔNSUL
Notary
Conceição Mawete
VICE-CÔNSUL
Civil Registry
VICE-CÔNSUL
For communities
Isidro Adriano
VICE-CÔNSUL
Migratory area
Manuel Rezende
Schedule
Find out our schedule and where we are.
